Access Services offers a fee-based electronic delivery of printed journal articles owned by Milner Library.   Access Services staff will retrieve printed materials for which Milner Library has no existing electronic version, scan the printed material, and deliver to the web as an Adobe Acrobat pdf file.

Who is Eligible?

ISU Faculty, Staff, and Graduate Students are eligible for electronic document delivery.  

Cost

Milner Library charges $3 for articles and book chapters requested for electronic document delivery.  This is regardless of the item’s page length and regardless of patron type.  An invoice will be generated at the time of delivery.  Payment can be made by check, made out to Illinois State University, and returned to:  Interlibrary Loan, Milner Library, Campus Box 8900, Normal, IL 61790-8900.

Number of Requests Per Day

While there is no limit on the number of requests that a patron may submit, only 5 items per patron will be processed per day (unless and until all other requests for the day have been processed.) 

Number of Pages Per Request

There is a page limit of 30 pages per item.   These guidelines exist for several reasons: to assure that requests are processed in a timely manner, to limit the size of e-mail attachments for campus network integrity, and to comply with copyright regulations.

Number of Articles Per Issue

We regret that we cannot scan more than 2 articles per issue due to copyright regulations.

Color Scanning

Scanning with black-and-white text is the standard procedure.  Campus restrictions on the size of e-mail attachments make delivery of large color files impractical.  Color scanning may be specially requested by the patron for articles where color is essential to the article, such as medical or fine arts articles or certain charts and graphs.   However we cannot guarantee high quality color resolutions based on the limitations of available scanning technology.  

Unfilled Requests

On occasion, a request cannot be accommodated.  These situations typically fall into three categories:

1) The item is currently checked out to another patron or cannot be located.

2) The item is already available electronically.

3) The item is over 30 pages in length.

When a request cannot be accommodated, Access Services will contact the patron via e-mail and notify the patron of the reason and direct the patron to the print version or provide instructions for borrowing the material from another library via Interlibrary Loan.   However we cannot guarantee that a lending library will or is able to send the material to the patron electronically.

Requests may not be filled if the item’s binding is so tight as to prevent a high quality scan or if, in the judgment of Access Services or Preservation staff, materials could be damaged during scanning.

Certain materials, such as Special Collections, North Storage collections, newspapers, microfilm/microfiche, oversized items, and Reference Collections, are not available through Electronic Document Delivery.

Items Received from Other Libraries

We regret that we are not able to scan journal articles and other materials received in print format from other libraries via Interlibrary Loan.  We cannot legally reproduce material which we do not own.

Instructions for Submitting a Request

1. Logon on to ILLiad.

2. Click on "New Request" in the lefthand menu.

3. Fill out the information as fully as possible so that we are able to quickly and easily locate your item.

4. Please indicate in the "Note" field that you understand that you will be charged $3 for the document delivery request.  Please write "I accept the charges" or other text that indicates that you understand that we will charge $3 for the service.

If a patron does not indicate anything in the note field, Access Services staff will cancel the request and notify the patron that the item is available for fee-based document delivery.  Patrons have the option of not resubmitting the request for the fee or making a photocopy of the item at Milner Library at their leisure.

5.  Click "Submit."

Instructions for Resubmitting a Request

1. Logon on to ILLiad.

2. Under View click on Canceled Requests.

3. Click on the Transaction Number of the item you want to resubmit.

4. Click Resubmit Request at the top of the request.

5. Add “Document Delivery Request”  to the note field.